20 electrolux guarantee/customer service
Guarantee/Customer Service
Electrolux offer the following guarantee to the first purchaser of this appliance:-
1. The guarantee is valid for 24 months commencing when the appliance is handed over
to the first retail purchaser, which must be verified by purchase invoice or similar
documentation. The guarantee does not cover commercial use.
2. The guarantee covers all parts or components which fail due to faulty workmanship or
faulty material. The guarantee does not cover appliances where defects or poor per‐
formance are due to misuse, accidental damage, neglect, faulty installation, unauthor‐
ised modification or attempted repair, commercial use or failure to observe require‐
ments and recommendations set out in the instruction book. This guarantee does not
cover such parts as light bulbs, removable glassware, or plastic.
3. Should guarantee repairs be necessary the purchaser must inform the nearest customer
service office (ELECTROLUX's service or authorised agent). ELECTROLUX reserves the
right to stipulate the place of repair (i.e. the customer’s home, place of installation or
ELECTROLUX workshop).
4. The guarantee or free replacement includes both labour and materials.
5. Repairs carried out under guarantee do not extend the guarantee period for the ap‐
pliance. Parts removed during guarantee repairs become the property of ELECTROLUX.
6. The Purchaser's statutory rights are not affected by this guarantee.
Service centres
• National Service Call Centre
• Tel:- 0861 56 56 56
• Fax:- 0861 567 567
Electrolux SA (Pty) Ltd
45 Neptune Street Paarden Eiland
Cape Town
7405
• PO Box 50
• Paarden Eiland
• 7420
• Switchboard:- 0027 21 506 6600
• Sales Fax:- 0027 21 506 6677
• Service Fax:- 0027 21 506 6691
Electrolux SA (Pty) Ltd
Ground Floor Sanlam Building
Cnr. Kempten Road & Margaret Ave.
Kempton Park
Johannesburg
1620
• PO Box 4551
• Kempton Park
• 1620
• Switchboard:- 0027 11 394 0036
• Sales Fax 0027 11 394 0039
• Service Fax 0027 11 394 0038
Electrolux SA (Pty) Ltd
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