Service and Support
HP Technology Services for Industry Standard Servers
HP Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Connect to HP to help prevent problems and solve issues faster. Our support technology lets
you to tap into the knowledge of millions of devices and thousands of experts to stay informed and in
control, anywhere, any time.
Protect your business beyond warranty with HP Care Pack Services
HP Care Pack Services enable you to order the right service level, length of coverage and response time
as you purchase your new server, giving you full entitlement for the term you select.
Optimized Care
Supports maintaining servers at optimum performance availability
HP Proactive Care with 24x7 coverage, three year Care Pack Service
HP Proactive Care helps prevent problems and stabilize IT by utilizing secure, real-time, predictive
analytics and proactive consultations when your products are connected to HP. This Care Pack Service
combines three years' proactive reporting and advice with our 24x7 coverage and enhanced escalation
management, four hour hardware response time and two hour call back for software questions on
leading industry standard software running on your HP ProLiant server.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
Standard Care Package
Supports maintaining high level of server availability
Foundation Care 24x7, three-year Care Pack Service
HP Foundation Care 24x7 connects you to HP 24 hours a day, seven days a week for assistance on
resolving issues. Hardware onsite response within four hours if needed; collaborative software included
in this Care Pack service provides troubleshooting assistance on industry leading software running on
your HP server. Simplify your support experience and make HP your first call for hardware or software
questions.
http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en
Related Services
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
Factory Express for Servers and storage
HP Factory Express offers configuration, customization, integration and deployment services for HP
servers and storage products. Customers can choose how their factory solutions are built, tested,
integrated, shipped and deployed. For more information on Factory Express services for your specific
server model please contact your sales representative or go to:
http://www.hp.com/go/factory-express
.
Data Privacy Services
Protect your data through better media management. HP Data privacy services help manage and protect
sensitive data to reduce the risk of unauthorized access to private information and help meet compliance
requirements. Our retention services allow you to keep drives and other devices upon failure, our
removal services provide convenient data sanitization and our recovery services allow you to safely
retire IT assets and capture any remaining value from the hardware.
www.hp.com/services/dataprivacy
Additional HP Care Pack services can be found at:
http://www.hp.com/go/cpc
QuickSpecs
HP ProLiant ML350 Generation9 (Gen9)
Service and Support
DA - 15035 Worldwide QuickSpecs — Version 4 — 12.1.2014
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