
Problem Possible cause Remedy
The hob deactivates. You put something on the
sensor field .
Remove the object from
the sensor field.
Residual heat indicator
does not come on.
The zone is not hot be‐
cause it operated only for a
short time or the sensor is
damaged.
If the zone operated suffi‐
ciently long to be hot,
speak to an Authorised
Service Centre.
Automatic Heat Up does
not operate.
The zone is hot. Let the zone become suffi‐
ciently cool.
The highest heat setting is
set.
The highest heat setting
has the same power as the
function.
You decreased the heat
setting to 0.
Start from 0 and increase
the heat setting.
You cannot activate the
outer ring.
First, activate the inner ring
by changing the heat set‐
ting.
There is a dark area
on the multiple zone.
It is normal that there is a
dark area on the multiple
zone.
The sensor fields become
hot.
The cookware is too large
or you put it too near to the
controls.
Put large cookware on the
rear zones, if possible.
comes on.
Child Safety Device or
Lock operates.
Refer to "Daily use".
and a number come on.
There is an error in the
hob.
Deactivate the hob and ac‐
tivate it again after 30 sec‐
onds. If comes on
again, disconnect the hob
from the electrical supply.
After 30 seconds, connect
the hob again. If the prob‐
lem continues, speak to an
Authorised Service Centre.
You can hear a constant
beep noise.
The electrical connection is
incorrect.
Disconnect the hob from
the electrical supply. Ask a
qualified electrician to
check the installation.
comes on.
The second phase of the
power supply is missing.
Check if the hob is correct‐
ly connected to the electri‐
cal supply. Remove the
fuse, wait one minute, and
insert the fuse again.
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