
Problem Possible cause Remedy
The display shows "Con‐
nection error. Touch the
display to show the op‐
tions.".
Trouble with wireless sig‐
nal
Check your wireless net‐
work.
Restart the router.
The display shows "Con‐
nection error. Touch the
display to show the op‐
tions.".
Wrong wireless network ID
or password.
Reset Wi-Fi settings to
start the configuration
process again.
Follow the instructions on
the display.
My Electrolux cannot con‐
nect to the oven.
Trouble with wireless net‐
work signal.
Check if your mobile de‐
vice is connected to the
wireless network.
Check your wireless net‐
work and router.
Restart the router.
My Electrolux cannot con‐
nect to the oven.
New router installed or
router configuration
changed.
To configure oven and mo‐
bile device again, refer to
the chapter "Before first
use".
My Electrolux frequently
cannot connect to the
oven.
The wireless network sig‐
nal strenght is weak.
Move router as close to the
oven as possible.
My Electrolux frequently
cannot connect to the
oven.
The wireless signal is dis‐
rupted by microwave appli‐
ance.
Turn off the microwave ap‐
pliance.
Avoid using the microwave
and the Remote Control of
the oven at the same time.
The microwaves disrupt
the Wi-Fi signal.
The image from the cam‐
era is not visible in My
Electrolux.
The wireless network sig‐
nal strenght is weak.
Restart the router.
If the problem remains,
move router as close to the
oven as possible.
The quality of image from
the camera is poor.
The camera lens is dirty. Make sure nothing is be‐
tween the lens and the
door glass. Refer to the
"Care and Cleaning" chap‐
ter for camera cleaning.
The image from the cam‐
era has too much light re‐
flections.
The light in the room is too
strong.
Adjust the brightness and
contrast of the camera us‐
ing the settings in My Elec‐
trolux.
Clip the anti-reflective
shield for the camera on
the oven door handle.
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