
20 electrolux side by side refrigeration user manual
Troubleshooting
Ice maker problem checklist
problem possible causes solution
automatic ice-maker
The ice maker is not
making any ice
• Ice maker is in the OFF position • Put switch in the ON position
• Water tap is turned off • Turn on the water tap
• The freezer is not cold enough • See the PROBLEM section: “IF THE TEMPERATURE
IN THE REFRIGERATOR IS TOO WARM.” on page 19
• The water dispenser may not be dispensing water • If it isn’t, the ice & water lter cartridge may be clogged
or restricted by foreign material, and will need to
be replaced
• Filter may be blocked • Check and/or change lter
The ice-maker is not
making enough ice
• The ice maker is producing less ice than you expect • The ice maker should produce approximately
2–3 kilograms of ice every 24 hours
• The freezer is not cold enough • See section ‘Controlling Temperatures’ on page 10
• Household water tap is not open • Open the household water tap
• The water dispenser is dispensing slower than normal • Replace the water lter cartridge
Ice cubes are hollow
or smaller than normal
• Restricted water ow to the ice maker • Replace the lter cartridge, as the water lter cartridge
may be clogged.
The ice has a bad
odour and taste
• The ice has picked up odour or avour from strongly
flavoured food stored in the refrigerator or freezer
• Cover foods tightly. Discard stale ice. The ice maker will
produce a fresh supply
• Change ice monthly
• The water running into the ice maker has poor taste
or colour
• Add a lter to water supply line. Consult a water
purifying company
• Ice not used frequently enough • Discard stale ice monthly
ice dispenser
The dispenser will not
dispense ice
• The ice storage container is empty • When the rst supply of ice drops into the container,
the dispenser should operate.
• Household water tap is not open • Open the household water tap. Allow sufcient time for
the ice to be made. When ice is made the dispenser
should operate
• The wire signal arm is either held or jammed • Remove jam or free arm
• Ice maker switch is in OFF position • See ice maker section in user manual. Turn switch to
ON position
The ice dispenser is
jammed
• Ice has melted and frozen around the auger due to
infrequent use, temperature uctuations, and/or
power outages
• Remove the ice container and empty it’s contents.
Clean and dry the container and replace to its proper
position. When new ice is made, the dispenser
should operate
• Ice cubes are jammed between the ice maker and back
of ice container
• Remove ice cubes that are jamming dispenser
• Ice cubes are frozen together • Use the dispenser often so that cubes do not
freeze together
• Discard ice monthly
• Ice cubes are hollow or smaller than normal • The water lter cartridge could be clogged.
Cartridge may need replacing
If you still require service
If you have a problem, and the problem persists after you have
made the checks mentioned above, contact your nearest
approved Service Centre or dealer from whom you bought the
refrigerator. Be ready to quote the model number and 8-digit serial
number, which is stated
on the label inside the refrigerator compartment.
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