Electrolux EFT 615 Información técnica descargar pdf (Pagina 18)

Section 3 Warranty

3-8

Builder Stock Repairs

In order to help a builder close out a project, some damage or cosmetic repairs may be required. When this occurs, the

Service Provider must contact the Builder Sales Department at 1-800-458-1445 to get an authorization for this repair.

Concessions

Concessions are an extension of a manufacturers “good will”. A Warranty Concession is dened as a favor granted by the OEM

to the consumer. A typical concession can cover parts and/or labor on a product that is out of warranty. Concessions expire 60

days after the origination date.

Out of warranty concessions can be authorized by the Customer Engagement Center at 1-800-374-4432. Concessions

may also be issued to a Service Provider during the rst year of the warranty period to authorize additional labor, or to pay for

a second claim inside the 60 day labor period guarantee as dened by the standard warranty contract.

Concessions come in different formats, depending on which source issued it. The main sources are the Customer Engagement

Center, SAC, or the RSQM. Typically, concessions will begin with letters designating what is being granted:

L = Labor P = Parts F = Freight T = Travel PL = Parts and Labor

When a concession is granted that includes labor, the concession will cover 100% of the labor cost to the consumer. The

Service Provider does not charge the consumer any additional labor charges or diagnosis fees. The consumer should contact

the Customer Engagement Center for out-of-warranty concession requests. The Service Provider should contact SAC for any

other concession requests. In some cases, the RSQM may be called upon to issue the concession.

Concession authorization numbers can be validated in ServicePower Entitlements as shown in Appendix A.

Explanation of Travel

In certain cases, service companies may be eligible for travel assistance. For Service Providers who have been identied as

travel eligible, the payment for such expense will be paid as follows:

Travel: $.50 a mile for miles traveled outside of your 20-mile radius of your Service Location. (40 MILES ROUND

TRIP). Example: 60 miles -40 miles (20 out and 20 back) = 20 miles x $.50 = $10.00. This is only for the rst appliance

at the location. All mileage over $50.00, or variances from example above, will require pre-authorization from Electrolux.

All mileage is subject to review and audit. Electrolux auditors will use a third party mapping program to verify the travel

amount requested. Electrolux retains the right to make adjustments to all travel payments.

For customer addresses using a P.O. Box, insert physical address in the 2nd address line in ServicePower. Using the example

above, calculate your mileage in the comment section and put the dollar ($) amount in the travel eld.

Travel, freight, and additional labor concessions can be granted with authorization from the Servicer Assistance Center

(SAC) or your RSQM. To inquire about a concession, please call 1-866-646-6810 (option 3) or e-mail at

Freight

The Servicer Assistance Center (SAC) will only reimburse freight charges for large, oversized parts on request. The Service

Provider must call SAC with the exact dollar amount of the freight in order to obtain a concession (authorization may be

granted prior to or after the repair). The Service Provider may be asked to send a copy of the invoice for verication of the

requested freight amount. Service Providers should le the claim for freight along with the repair unless multiple concessions

were issued. Anytime a concession is led on a claim, the “Warranty Type” drop down should be set to “Concession” and the

authorization number listed in the box marked “Authorization”. All other freight charges are deemed to be covered under the

negotiated “A” rate for each Service Provider.

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Electrolux EFT 615 Información técnica Pagina 18