Electrolux EFT 615 Información técnica descargar pdf (Pagina 24)

6-1

Section 6 Technical Information Department

Technical Information Department

TID Agents are available to assist the technician in making a diagnosis on a failed product as accurately as possible. However,

since they are not in the physical presence of the product being serviced, they can only offer suggestions based on the

information available to them and what the service technician communicates to them. Ultimately, the on-site Technician

is responsible for making the correct diagnosis.

It is important to have performed the following before the technician calls TID:

• Research the product for Service Flashes.

• Review the Service Manual.

• Be on-site with the product.

• Have the product partially disassembled as necessary for the assistance.

• Have the appropriate tools and test meters available with them (not in the truck).

Additionally, document the day, date, time and TID Agent’s name. This information should be entered on the ServicePower

claim in the “

Explanation of Service Performed” eld. Anytime a technician has to go on a product for a 2

time,

they should call TID and ask their advice. The technician should make sure to enter on the ServicePower claim, in the

“Explanation of Service Performed” eld, what action the agent recommended.



NOTE

TID is the only department that can deem a product technically non-repairable or authorize a service exchange based on

policy guidelines. If a service technician feels a product cannot be repaired, they MUST call TID from the home of the

consumer.

Exchange Review Requirements

Under certain circumstances, EMA will “review” the option of exchanging a product. TID is the only department that can deem

or authorize a product technically non-repairable. Therefore, these requirements must be met:

• The product must be less than one year old by DOP/DOI.

• There must be a minimum of three claims of a functional nature in ServicePower.

• Claims two and three must have TID documentation as stated in TID advice section.

• District Sales Managers and RSQMs DO NOT have the authority or ability to exchange products. They can only relay

to the product specialist (DDPS) the evidence you provide in ServicePower and TID calls.

Some products qualify for automatic replacement. The most current RAC Repair/Replace list can be found at www.

emaservicetips.com. Compact refrigerators, table top appliances, and dehumidiers do not carry an IN-HOME warranty. No

service calls should be run on these items. Any questions should be directed to SAC prior to scheduling the service call.

List of EMA Technical Websites:

• To view various manuals and obtain part numbers:

http://b2b.frigidaire.com/support/manuals.asp

Type in model number and then click on selected manual. This is also useful to validate model numbers for rejected

claims.

• Technical Website

http://www.emaservicetips.com/

Use this site for the following:

Service manuals, service ashes, service videos, Service Provider Information Guide, Auto Replacement list, Room Air

Repair/Replace list, Service Kits booklet, Error Code booklet, past training manuals, etc.

• Product registration

http://www.frigidaire.com/productregistration

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Electrolux EFT 615 Información técnica Pagina 24

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