Electrolux EFT 615 Información técnica descargar pdf (Pagina 21)

4-1

Section 4 Service

Parts Non-stock Process

If your primary PD does not have a part in stock, there may be other options to obtaining the part. Electrolux has dedicated

Platinum Star Parts Distributors (PSPD) that have committed to stocking the top 6,000 EMA part numbers.

The PSPD’s have visibility to EMA’s part inventory on the PD’s website if their stock is depleted at the local facility. If that

feature/option is available at the service company’s local PD, the service company may select the part from EMA’s facility. The

part will ship to the shipping address the Service Provider designates 2

day delivery and freight free to the PD. (EMA chooses

not to interfere in the relationship each Service Provider has with their PD with regards to freight charges from the PD to the

nal destination of the part.)

Service Providers are encouraged to continue a working relationship with their current EMA authorized parts distributor.

However, Platinum Star Parts Distributors (indicated by *) will have an expanded level of inventory.

Parts Distributor Parts Distributor

1st Source Servall* Dey Appliance Parts*

A-1 Appliance Parts* Fox Appliance of Atlanta

All Brand Parts of PA Fox Appliance of Augusta

Appliance Parts of Arizona* Fox Appliance of Columbus

Appliance Parts Co of Alexandria Fox Appliance of Macon

Appliance Parts Depot* G&E Parts Center

Automatic Appliance Parts Ideal Appliance Parts

Bell Parts Supply Marcone Appliance Parts*

Brown Appliance Parts Co Mid-South Appliance Parts

CE Sundberg Co* Reliable Appliance*

Cashwell Appliance Parts* Trible’s Inc.*

Coast Appliance Parts Co V&V Appliance Parts Inc

D&L Parts Company, Inc. WL May Co Inc*

Dayton Appliance Parts Co Washer Specialties

Master Coverage Area

Every service company is responsible for submitting a zip code list for their geographical service coverage area. This zip

code list must be entered into ServicePower. The Frigidaire and Electrolux Service Provider Locators will utilize the list in

ServicePower when providing a list of Authorized Service Providers for a given zip code to consumers in need of service for

in warranty and out of warranty products. The locator is not based on proximity of a Service Provider to a service call. The

service company is also responsible for ensuring the zip codes listed in ServicePower accurately reect the geographic area in

which that company will perform warranty service at all times. If a change is to be made, the service company will be expected

to make the corrections in ServicePower and notify their RSQM of the changes. If a zip code has been listed on a Service

Provider’s coverage area and appears on the locator, the service company will be expected to run service calls in the entire zip

code. Occasionally, a service company may choose to partially cover zip codes in their coverage area. These zip codes should

NOT be listed in ServicePower.

It is important to Electrolux that our Service Providers receive fair compensation for the service they provide consumers.

With rising cost of conducting business today, it is important to be aware of the industry-wide problem of the cost of

service exceeding the cost of the product. The industry is quickly approaching the threshold that presents compelling case

for replacement vs. repair. Electrolux is committed to ensuring the long term success of the independent Service Provider.

Controlling the cost of service, while reaching terms that allow the Service Provider to be successful is the delicate balance

Electrolux endeavors to achieve.

In order to administer our service rates in the most fair and equitable manner, we use standardized calculations to determine

Base Rates and Concessions

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