Electrolux EFT 615 Información técnica descargar pdf (Pagina 5)

Electrolux Major Appliances Standard Operating Procedures

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Section 8 Frequently Asked Questions

I do not currently have a ServicePower account. What should I do? ..............................................................................8-1

Will more training sessions be offered to the service network? ......................................................................................8-1

Will consumers be able to call a Service Provider directly to schedule service or must all calls go through the CEC? .........8-2

Will Service Providers be able to check entitlements in ServicePower? ...........................................................................8-2

Batch loading - What programs will be able to be used for batch-loading? What data format is required to interface with

ServicePower? .............................................................................................................................................................8-3

How do you save a claim without submitting the claim? ................................................................................................8-3

The Parts Distributor account numbers I used in ServiceBench are not valid in ServicePower? ........................................ 8-3

I filed a claim and it rejected due to an invalid serial number. ........................................................................................8-4

How do I attach a POP to my service claim? .................................................................................................................8-4

The model numbers I enter on a service claim are being shown as incorrect or invalid. ..................................................8-5

What day of the week should Service Providers expect their weekly payments for warranty claims? ...............................8-5

Will bank information in ServiceBench be imported automatically into my new ServicePower account? ...........................8-5

Who do I contact for issues with incomplete claims? (I - Status) ....................................................................................8-5

What if my claim shows manufacture review? (M - Status) ............................................................................................8-5

What should I do if my claim shows it is in D status? (DTR = Distributor) ......................................................................8-5

How can I check my payment history from Electrolux? ..................................................................................................8-6

How many claim types are there? .................................................................................................................................8-6

What are the phone numbers for Electrolux? ................................................................................................................8-6

How long do I have to guarantee my work? .................................................................................................................8-6

What is the Electrolux payment cycle? ..........................................................................................................................8-6

Who do I call for a new account with Electrolux? ..........................................................................................................8-6

How do I submit a claim to Electrolux? .........................................................................................................................8-7

If I reject a call will my ranking go down? .....................................................................................................................8-8

Who reviews my account from Electrolux? ....................................................................................................................8-8

How can I setup zones to show availability by zip code or by day? ................................................................................8-8

How can I setup my EFT? ............................................................................................................................................8-8

Who do I call for help with updating my phone number or address? ..............................................................................8-8

I got a paper check issued to me. I want to make sure my direct deposit is working correctly. .......................................8-8

Is using ServicePower Dispatch mandatory? .................................................................................................................8-9

If a customer calls my company directly and I schedule a service call on my own, can I file a claim in ServicePower or does

the call need to be dispatched to me?...........................................................................................................................8-9

How will Lowe’s dispatches be handled? (Step-by-Step) ................................................................................................8-9

How do I check if my account is active, available and eligible to receive dispatches? ......................................................8-9

How do I ensure that I have the correct Brand Coverage selected? .............................................................................8-10

How do I ensure that I have the correct Product Coverage selected? ...........................................................................8-11

How do I ensure that I have the correct Zip Code Coverage selected? ......................................................................... 8-12

Adding or searching for current Zip Code Coverage:....................................................................................................8-13

Will consumers be able to schedule calls on the website, without calling Electrolux or a Service Provider? .....................8-13

How do I change my Service Provider Type? ..............................................................................................................8-13

Do I have to give dispatch status and part status updates to Electrolux? ......................................................................8-14

I have completed my profile and I am still not receiving dispatches?............................................................................8-14

Why does my account show that I am not active, eligible or available? ........................................................................8-14

Section 9 Contact Information ................................................................................................ 9-1

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Electrolux EFT 615 Información técnica Pagina 5

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