Electrolux EFT 615 Información técnica descargar pdf (Pagina 23)

5-1

Section 5 Extended Service Agreements

Extended Service Agreements (ESA)

Extended Service Agreements serve as an extension to the standard warranty period. If a consumer has an Extended Service

Agreement through Electrolux, the consumer should contact the ESA ofce at 1-866-386-5286 prior to scheduling a service

call. For more information, please reference News Flash NF1104.

ESA Pre-Authorization

When a consumer requests service on an appliance and indicates that an Electrolux Service Agreement is in effect, a pre-

authorization is required prior to any work being conducted. Verication of the pre-authorization approval should be done

before any diagnosis or repair is performed on a product. For those consumers who do not have a pre-authorization, the

Service Provider should advise the consumer that authorization is required and must be obtained by calling 1-866-386-5286.

An ESA agent will validate the consumer’s contract and verify whether the consumer’s product should be replaced or repaired.

Pre-Authorization format will be as follows:

ESAF######## or ESAD########.

Submission of Pre-Authorized Claim

Model, serial, date of purchase, and contract number MUST be identical to those written on the ESA contract, otherwise the

ESA claim will be rejected. When submitting claims in ServicePower, the Service Provider will select “Concession” from drop

down menu under “Warranty Type.” The Pre-Authorization number should be entered in the “Authorization Number” eld.

Pre-authorization numbers are valid for 60 days, and for only one claim. After 60 days, a new authorization number must be

obtained for the claim to be approved.

Verifying Service Contracts

Verication of contract specics can be achieved by calling the ESA department at 1-866-386-5286 or sending an e-mail to

Types of Service Contracts

Electrolux sells either a Full Coverage or a Deductible type service contract. A deductible contract requires a $20 payment by

the consumer at the time of service. This will be deducted from the payment to the Service Provider. Deductible contracts are

noted on the consumer’s contract. The authorization number obtained from the ESA department will indicate what type of

contract the consumer has.

Example:

“ESAD56264” is a deductible authorization number which requires a $20.00 co-pay.

“ESAF56264” is a full coverage authorization number that requires no co-pay.

1 2 ... 18 19 20 21 22 23 24 25 26 27 28 ... 57 58

Sin comentarios

Electrolux EFT 615 Información técnica Pagina 23