Electrolux EFT 615 Información técnica descargar pdf (Pagina 20)

Section 3 Warranty

3-10

Elimination of Unnecessary Service

A signicant number of warranty calls are requested to supply parts that can be installed by the consumer. When receiving a

request for service from a dealer or consumer to replace one of the items listed below, do not run a service call. The dealer

can contact their District Sales Manager and have the parts ordered, or the consumer can call the Customer Engagement

Center at 1-800-374-4432 to obtain replacement parts. Please use the parts handling procedure that follows.

Installation of the following parts (in addition to any non-electrical parts that do not require tools to install) should not be

submitted as warranty service calls (this is not an all inclusive list):

• Ranges:

◦ Drip bowls, surface element rings, knobs, broiler pans, broiler pan grills, oven racks, cookbooks, and nameplates.

• Refrigerators:

◦ Shelves, handles, crisper covers, toe grill, control knobs, nameplates, crisper pans, meat keeper pans, ice cube

trays/buckets, egg/butter trays, water lters.

• Washers and Dryers:

◦ Control knobs, nameplates, lint lters, vent hoses.

• Dishwashers:

◦ Timer knobs, lower racks, upper racks, cutlery baskets, nameplates, and tap adapters.

• Freezers:

◦ Shelves (non-refrigerated), baskets, handles, control knobs, toe plates, nameplates, or dividers/trivets.

• Microwaves:

◦ Racks, trays, temperature probes, or cookbooks.

A signicant number of warranty calls are led on items that are not covered by warranty. These items include but are not

limited to:

• Oven liners damaged by aluminum foil

• LP kits

• Add-on Ice Maker kits

Garage Kits will be covered under warranty, if needed, as long as the appliance is still within the original rst year warranty

period.

No claims should be led on these items or excluded items as dened by the product warranty from the warranty information

guidelines that come with the appliance. The consumer is responsible for these items to include any cleaning of the appliance.

For more detail, see the warranty information in the Owner’s Manual.

Product Accessibility

In order to prevent damage to the consumer’s product or property, it is the consumer’s responsibility to make product

reasonably accessible to the Service Provider for repair procedures. The consumer is responsible to pay the Service Provider

any fees related to removal or reinstallation of products outside of reasonable accessibility. Dishwasher and OTR microwave

removal or reinstallation (within normal installation applications) are considered a reasonably accessible product and are not

classied as exclusions. Exclusions to reasonable accessibility may be (but not limited to); custom counter, oor, or cabinet

construction. Concessions for jobs requiring two men, such as stacked laundry or laundry center removal from closets, should

be obtained from the Servicer Assistance Center.

Parts Shipped No Charge

In some instances, Electrolux may ship parts to a consumer at no charge. Functional parts may be installed under warranty if

the standard warranty period has not expired. Cosmetic parts sent to a consumer will not be installed under warranty.

When ling the claim, the order number for the parts must be indicated on the claim in the comment eld. The order

number can be found on the shipping label of the box in which the part arrived. The part number must be listed on the claim,

accompanied by the quantity and price ($0.00). The invoice number should be entered as ESTOCK (all capital letters) and

the distributor number should be listed as 94002. See Appendix C.

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Electrolux EFT 615 Información técnica Pagina 20

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