Electrolux EFT 615 Información técnica descargar pdf (Pagina 27)

Section 7 Claim Processing

7-3

• Shop repairs, if delivered by the consumer, may only claim 60% of the base rate.

• Stock repairs for selling service dealers will be claimed at 60% of the base rate.

• The cost of shipping parts from a distributor to the Service Provider will be the responsibility of the Service Provider

and/or the distributor. (Unless the part is considered by the offering SAC agent as “oversized”.) Some parts

distributors provide shipping free of charge to their customers. Electrolux chooses not to interfere with the relationship

between distributors and Service Providers on this issue.

• Service performed on a product covered by an Extended Service Agreement will be credited as stated in the

provisionary document with valid Extended Service Agreement authorization numbers. See the Schedule of Service

Rates for details. Please note that Extended Service Agreements may contain a deductible and payments to the

Provider which will be made by the consumer. It is the Provider’s responsibility to verify whether the consumer

requires a deductible payment prior to servicing the appliance.

• Claims that do not provide sufcient information regarding service performed and consumer text will be subject to

review and possible rejection.

Claim Payment Options

Providers that do not use direct deposit may be subject to administrative fees. We strongly urge the use of direct deposit as a

fast and efcient way to receive payments.

To sign up for direct deposit, follow the EFT & Tax ID info section of your ServicePower prole or call ServicePower at 800-

377-3678.

Part Purchase and Reimbursement Procedure

1. Submit claims with the invoice number of the authorized parts distributor.

2. Upon claim validation, the part and invoice number will be veried by the distributor. This process cannot be forced,

and ensuring the correct invoice number is submitted speeds the process.

3. EMA refunds the distributor the amount the distributor paid EMA for the part.

4. Distributors determine the set reimbursement price for the purchased part. It is the Provider’s responsibility to “shop”

for the best part prices available from their local authorized distributors.

Providers are responsible for making payments to EMA parts accounts, if parts are purchased directly from EMA.

Taxes

To avoid being charged sales tax on parts purchased from EMA, please complete a Sales and Use Tax Exemption form

provided by EMA in your Service Provider set up package. Parts purchased and used in warranty repairs are not reimbursed for

sales tax as no tax liability is issued on parts used for warranty repairs. Provide the parts distributor with a sales tax exemption

form to avoid sales tax on warranty repairs.

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Electrolux EFT 615 Información técnica Pagina 27