Electrolux EFT 615 Información técnica descargar pdf (Pagina 6)

1-1

Section 1 Basic Information

Purpose of This Document

The purpose of this document is to bring clarity and awareness to written Electrolux and/or Frigidaire product warranties.

This document will cover Electrolux’s service conduct expectations, explanation of warranty processes, claim ling and how

to work within the undened scenarios regarding different claim situations. Examples of documentation are included for

further explanation. However, the examples are not exhaustive and Service Providers may encounter situations that are not

addressed. In those cases, please contact the Servicer Assistance Center or your RSQM for resolution. See page 9-1 & 2 for

contact information.



NOTE

The policies and procedures listed in this document are the current procedures at the time of printing. However, due to the

dynamic nature of our business, the contents of this manual are subject to change. Electrolux will make the best effort to

communicate any changes that do occur.

Glossary

Acronym Description Acronym Description

ASP Authorized Service Provider PD Parts Distributor

CEC Consumer Engagement Center POP Proof of Purchase

DDPS

Dealer Distributor Product Specialist

(Exchange Department)

RDC Regional Distribution Center

DOI Date of Installation RSQM Regional Service Quality Manager

DOM Date of Manufacture SAC

Servicer Assistance Center (Warranty

Department)

DOP Date of Purchase SPIG

Service Provider Information Guide

(Warranty Guide)

EMA Electrolux Major Appliances TID

Technical Information Department

(Tech Assist)

ESA Extended Service Agreement

Serial Number Date Code

Manufacturer Location

Product Identication

Last Digit of Production Year

Week of Production

Position Produced

L A 1 23 12345

How to read Electrolux serial numbers in order to verify manufacture date and warranty coverage:

Product Identication

A =

B =

C =

D =

E =

F =

G =

H =

J =

K =

N =

R =

S =

Refrigerator

Freezers

Washers

Dryers

Laundry Centers

Ranges

Microwave

Dishwasher

Trash Compactor

Room Air

Dehumidier

New Business Development

Laundry Pedestals

1 2 3 4 5 6 7 8 9 10 11 ... 57 58

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