Electrolux EFT 615 Información técnica descargar pdf (Pagina 25)

7-1

Section 7 Claim Processing

Claim Filing

DO NOT FILE TWO SEPARATE CLAIMS. When service is performed during the Limited Warranty Period and the Limited

Warranty covers none of the labor, service technicians are entitled to their Service Contract Rate according to the service

performed. If service is performed during the Limited Warranty Period, and a portion of the labor is covered by the Limited

Warranty and a portion is paid by the product owner, enter the full amount of your Service Contract Rate or applicable First

Year Exception Rate as your completed call labor. In both of the examples above, the Service Contract Number must be listed

in the appropriate eld (block) on the service claim.

The following outlines the EMA standards for claim ling:

• Once a call is completed, Service Providers have 60 days to le an electronic claim on ServicePower.

• Repeat service for duplicate failures (exceptions based only on Service Bulletin Alerts) or misdiagnosed service calls

within 60 days are subject to review and possible rejection as EMA Service Providers guarantee their work for 60 days.

• Careful attention to detail will eliminate claim rejections! The most common reasons for claim rejections are as

follows: Invalid model and/or serial number, missing or invalid parts distributor number, incorrect parts claim number,

incorrect service or call date, incomplete consumer information (ph #, address, etc.) and incorrect warranty type.

• If a claim rejects, DO NOT create another claim. This will create multiple rejections for that claim and product. E-mail

SAC ([email protected]) and request SAC to review and make the appropriate corrections.

• Service Providers are required to maintain an open account with an authorized parts distributor. All warranty parts

requiring replacement for Frigidaire brand appliances must be ordered directly from an authorized parts distributor.

More than one parts distributor can be listed on a claim.

• Labor to replace defective parts will not be approved for payment unless the part order is veried by an authorized

Electrolux/Frigidaire part distributor through ServicePower, or a veriable “no charge” part order/invoice number is

provided.

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Electrolux EFT 615 Información técnica Pagina 25