Electrolux EFT 615 Información técnica descargar pdf (Pagina 37)

Section 7 Claim Processing

7-13

Purchase Date Cannot be Prior to Manufacture Date

Reason for Rejection:

Product was purchased and ordered prior to the manufacture date. Date of purchase entered into ServicePower is less than

the serial number manufacture date. Compare the serial number to the date of purchase.

In the example below, the serial number indicates a manufacture date of March 25, 2012. According to the “Purchase Date”

on the claim, the unit was purchased 3 weeks before it was manufactured.

Resolution:

The proof of purchase will be needed to resolve this claim in form of a receipt. Contact the Servicer Assistance Center to work

with a claim associate to send the proof of purchase information into SAC. Obtain the associate’s name and follow up with the

agent to ensure the information was received for processing. If no DOP validation is available, ask SAC to date the DOP 60

days after the DOM (date of manufacture).

3/25/12

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Electrolux EFT 615 Información técnica Pagina 37