
Section 7 Claim Processing
7-14
Model/Serial Not A Manufactured Unit
Reason for Rejection:
Faulty ServicePower rejection or either model or serial number is not correct.
Resolution:
Always conrm model and serial number using the model/serial tag that is on the product. If they have been conrmed, send
an e-mail to Servicer Assistance conrming model and serial number and ask to get claim paid.
Not A Warranted Item
Reason for Rejection:
Explanation of service performed in the comment section was found not to be a warranty repair or the unit is listed as an auto-
exchange unit and cannot be approved for payment.
Resolution:
Review the repair comments to ensure they are correct and contact the Servicer Assistance Center if additional information is
needed to process the claim for payment. Always refer to the
Automatic Replacement or Repair List before running a
service call.
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