
Section 7 Claim Processing
7-4
Rejected Claims
If a claim is rejected, DO NOT create another claim. This will result in multiple rejections for that claim and product. Before
you e-mail or contact the Servicer Assistance Center, open the claim in ServicePower and review the rejected status and
reason. Make any corrections necessary and save the claim. Use the comment eld at the bottom of the claim to explain any
corrections or changes so the coding agent clearly understands the situation.
E-mail SAC (
[email protected]) and request SAC to review and make the appropriate corrections if necessary.
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