Electrolux EFT 615 Información técnica descargar pdf (Pagina 19)

Section 3 Warranty

3-9

Policy Adjustments

Policy adjustments are a way for a manufacturer to identify and segregate a particular product quality issue. It allows the OEM

to know the quantity and cost of managing that issue. It is also important for reporting to company auditors and, in some

cases, the government Consumer Product Safety Commission. http://www.cpsc.gov/.

Policy adjustments can cover two distinct, yet unrelated issues:

1. Government recall – A manufacturer is mandated by the CPSC to repair, replace, refund or rebate a product due to

personal injury or property damage possibilities.

2. Manufacturer product quality identication – A manufacturer, under its own decision, decides to manage a product quality

issue. There is NO government mandate.

All policy adjustments are accompanied by a Service Flash. However, not all Service Flashes reference a policy adjustment.

Service ashes can be found on the service website at www.emaservicetips.com. Policy adjustments do have an expiration

date, as noted on the associated Service Flash. Also, policy adjustments are model & serial number specic. It is the service

company’s responsibility to ensure any claim led under a service policy applies to the product specically notated in the

associated Service Flash.

See Appendix B for examples of Policy and Concession type service claims.

Files or Case Numbers

Case, File, or Incident numbers are an indication that a consumer or Service Provider has had an interaction with our Customer

Engagement Center. These numbers ARE NOT concessions or authorizations to perform a repair, and are not to be used as

such on the ServicePower warranty claim.

If a consumer gives a Service Provider a Case, File or Incident number and states that they are to perform a repair using that

number as a concession, Service Providers should call the Customer Engagement Center (CEC) and reference the number

given by the consumer to determine what was discussed and decided by the CEC agent and consumer. Only a “concession”

number will be accepted as an authorization for payment.

Product Registration by Consumer, Dealer, Builder or Property Manager

To ensure that products have the proper DOP/DOI, it is encouraged that the consumer, dealer, builder or property manager

frigidaire.com/productregistration.

In some instances, it may be advisable to register the product before it is repaired, as in the case of a product with a serial

number of more than 18 months from DOP/DOI. Also, under certain promotions, product registration may increase the parts

warranty periods. See the product’s Use and Care Guide for specic details.

Customer Instruction

Customer instruction calls are covered for one call per the warranty period from DOP. As the term “instruction” implies, it is

the action of explaining to the consumer how to operate their product if a consumer does not understand the operation of the

product after they have reviewed the Owner’s Guide.

The Service Provider must list “Customer Instruction” on the claim and give a detailed explanation of the instruction given to

the consumer on the ServicePower claim in the “Explanation of Service Performed” elds. If Electrolux cannot fully understand

the explanation of the service performed, the claim may be rejected.

Installation Issues

Installation corrections are not covered by the manufacturer’s warranty and are NOT considered “Customer Instruction.”

Installation correction/repair procedures are to be paid by the consumer. The ASP should inform the consumer immediately

upon diagnosing installation issues.

Examples:

Reversal of washing machine hoses, restricted dryer vents, restricted water supply to refrigerator or dishwasher, clogged/

restricted drain hoses or pumps on any product, cleaning of dirty condensers, and door adjustments.

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Electrolux EFT 615 Información técnica Pagina 19

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