Electrolux EFT 615 Información técnica descargar pdf (Pagina 44)

Section 8 Frequently Asked Questions

8-3

Q. Batch loading - What programs will be able to be used for batch-loading? What data format is required to

interface with ServicePower?

• There are multiple ways to batch load claims to ServicePower:

• A le upload that can be used to batch load claims to ServicePower. There is a format that must be followed as well

as requesting access to the Claimworks FTP.

• Service Providers can call 800-377-3678 to request information on the FTP as well as access to the FTP.

Q. How do you save a claim without submitting the claim?

• Claims within ServicePower cannot be saved, only submitted. Once submitted, the Service Provider will be able to

change the required elds, if necessary.

The Parts Distributor account numbers I used in ServiceBench are not valid in ServicePower?

• Service Providers must use the PD number that appears on the drop down box on the service claim.

• Type in your distributor’s name, then select “Go”

to nd your distributor on the list.

Click here to bring up the PD list

• Click the blue link next to the distributor’s name to

insert the PD on your service claim.

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Electrolux EFT 615 Información técnica Pagina 44