Electrolux EFT 615 Información técnica descargar pdf (Pagina 4)

Electrolux Major Appliances Standard Operating Procedures

I-2

Section 4 Service

Parts Non-stock Process ...............................................................................................................................................4-1

Master Coverage Area ..................................................................................................................................................4-1

Base Rates and Concessions ........................................................................................................................................4-1

Rate Schedule ..............................................................................................................................................................4-2

Vacation or Leave of Absence .......................................................................................................................................4-2

Product Safety Features ...............................................................................................................................................4-2

Section 5 Extended Service Agreements

Extended Service Agreements (ESA) .............................................................................................................................5-1

ESA Pre-Authorization .................................................................................................................................................5-1

Submission of Pre-Authorized Claim ..............................................................................................................................5-1

Verifying Service Contracts ...........................................................................................................................................5-1

Types of Service Contracts ...........................................................................................................................................5-1

Section 6 Technical Information Department

Technical Information Department ...............................................................................................................................6-1

Exchange Review Requirements ...................................................................................................................................6-1

List of EMA Technical Websites: ...................................................................................................................................6-1

Section 7 Claim Processing

Claim Filing .................................................................................................................................................................7-1

Utilizing the Strategic Electrolux Brand Parts Distributors ..............................................................................................7-2

Filing the Warranty Claim ............................................................................................................................................7-2

Claim Payment and Labor Exceptions ..........................................................................................................................7-2

Claim Payment Options ...............................................................................................................................................7-3

Part Purchase and Reimbursement Procedure ..............................................................................................................7-3

Taxes .........................................................................................................................................................................7-3

Rejected Claims ...........................................................................................................................................................7-4

Reasons for Claim Rejections ........................................................................................................................................7-5

Out of Warranty Rejects ...............................................................................................................................................7-5

Duplicate Claim ............................................................................................................................................................7-6

Date Repaired Must Be Less Than 45 Days From Date Call Received .............................................................................7-7

Missing Parts Information in Parts Data Field ................................................................................................................7-8

Part Invoices Could Not Be Verified ...............................................................................................................................7-9

No Parts Were Verified By Distributor .........................................................................................................................7-10

No Parts For Policy On Claim ......................................................................................................................................7-11

Please Expand On Your Statement In Explanation of Service Performed ......................................................................7-12

Purchase Date Cannot be Prior to Manufacture Date ...................................................................................................7-13

Model/Serial Not A Manufactured Unit ........................................................................................................................7-14

Not A Warranted Item ................................................................................................................................................7-14

Stock Repair > 18 Months From Manufactured Date ...................................................................................................7-15

Proof of Purchase Required ........................................................................................................................................7-16

Other.........................................................................................................................................................................7-17